There are three ways to reach us, depending on whether you need help, want to report a problem, or have general feedback. All three are accessible from the Settings page in the Harpax GUI under Feedback & About.
Report a bug or open a support ticket
Use the Cambric service desk. This is the right channel for anything that needs tracking — bugs, feature requests, or issues that might need a back-and-forth.
cambric.atlassian.net/servicedesk/customer/portal
You can also open the service desk directly from inside Harpax: Settings → Feedback & About → Open Jira Form.
- Operating system and version
- Harpax version (run
harpax version) - Steps to reproduce
- The relevant section of
~/.harpax/logs/daemon.log - A session JSONL file if the issue is detection-related (redact anything sensitive)
Send general feedback
For non-bug feedback — product ideas, comments on the rule set, questions that don't need a tracked ticket — email us directly:
Report a security issue
If you've discovered a vulnerability in Harpax itself, or an attack pattern that Harpax fails to detect and you'd like to disclose it privately before public publication, please contact us at [email protected] and mark the message as confidential.
Quick reference
| Channel | Use for | Response time |
|---|---|---|
| Service desk (Jira) | Bugs, feature requests, anything that needs tracking | Within 2 business days |
| [email protected] | General feedback, partnership, sales, security disclosure | Within 2 business days |
| In-app Help Center | Self-serve articles (you're reading one now) | Always available |
The response times above are targets, not SLAs. Enterprise customers with a signed agreement should refer to that agreement for guaranteed response times.