Paid Harpax plans are billed through Stripe. You can cancel anytime from your Cambric account page — or just ask the chat assistant to do it. Cancellation is self-serve, takes a minute, and there's no retention call.
The free Harpax download has no subscription — there's nothing to cancel, just remove the app. The steps below are for paid plans, which you manage from your Cambric account.
Cancel from your account page
- Go to cambric.ai/account and sign in with the email on your subscription.
- Under Plan, click Cancel subscription.
- Confirm. Your plan is set to cancel at the end of the current billing period.
Your subscription stays active until the end of the period you've already paid for — you won't lose access immediately, and you won't be charged again.
Open the chat assistant on any Cambric page and say "cancel my subscription." It verifies your email, confirms the plan and renewal date, and handles the cancellation for you — same result, no clicking around.
What happens after you cancel
- Your subscription stays active until the end of the period you already paid for. Stripe doesn't pro-rate cancellations — the time you've already paid for is yours.
- You won't be charged again. Stripe will not run another renewal on a cancelled subscription.
- Your local Harpax install keeps working. Harpax runs on your machine. Cancelling the subscription doesn't disable the app, delete your session history, or revoke your local rules. Anything subscription-only (if any tier ever gates features behind it) simply stops on the next billing date.
- You can re-subscribe later at any time from the same account page.
Refunds
Cambric AI does not automatically refund unused time on a cancelled subscription. If you have a special circumstance — a duplicate charge, an accidental renewal, an issue with the service — email [email protected] and we'll look at your case directly.
Updating your payment method instead
If your goal is to change cards rather than cancel, sign in at cambric.ai/account and click Update payment method under Payment method. Card details are entered directly with our payment provider (Stripe) and never touch Cambric's servers. No cancellation needed.
Changing plans instead
To upgrade or downgrade rather than cancel, use Change plan on the same account page. You'll see a preview of any prorated charge before you confirm, and the switch takes effect immediately.
Deleting your account vs. cancelling your subscription
These are different actions:
- Cancel subscription — stops billing, keeps your Cambric account so you can re-subscribe later.
- Delete account — removes your account record entirely. Email [email protected] to request deletion under GDPR or for any other reason.
Note: Harpax itself runs locally and doesn't require either of the above. See How do I create an account? for the distinction between the local app and your Cambric billing account.
Trouble cancelling?
If you can't sign in to your account, don't remember the email you subscribed with, or hit any other snag — email [email protected] from the address tied to your subscription and we'll cancel it manually.